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Substance Accessibility

We strengthen the connection between your brand and consumers with disabilities.

With our Business Accessibility services, we help design experiences geared specifically towards consumers with disabilities. We’ll work with you at any point of your accessibility journey to educate, empower, and equip you with everything you need to launch a new accessibility product, experience or service.

Our team of accessibility experts, who have years of lived and professional experience, know the demands and the strategy needed to deliver.

Our Services

Accessibility Auditing

Reviewing and reporting on compliance for provincial and federal accessibility legislative standards.

Accessibility Training

Accessibility standards training on customer service, information and communications, employment and the built environment.

Disability Consumer Marketing

Helping brands design and deliver on products, services, and experiences to disability audiences.

What People are Saying

I’ve had the pleasure to work with The Substance Group for the past 10 years. I consider them a trusted partner and one that I can always reach out to for support and engagement for all my program/project needs. They have helped from strategic development to execution, and consider them the best in what they do.


Your team made our retirement event unforgettable and so much fun for both the retiree and all the attendees. Everyone thoroughly enjoyed our Sommelier-led wine tasting event and the British theme made it unique and special. We are always in good hands with your team!”


The Norman Powell Virtual Experience was executed flawlessly – kudos to your team!

American Express

I think everything was very well organized with our event. The team was on top of everything and was very accommodating even with last-minute changes!

Hospital Diagnostic Imagery Repository Services

Companies committed to disability inclusive practices outperform their peers in revenue, net income, and economic profit.

Disability Equality Index

Want to work with us? Because we’d love to work with you!

Whether you’re launching a product, hosting an event, or simply wanting exposure to your target audience, you need the right people to make it happen. We’re your people.

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